Effective Date: [29-1-2025]
At Sooq Bazaar, we are committed to providing high-quality products, including toys, tech gadgets, and home décor. However, we understand that issues may arise, and we have outlined our return and refund policy to ensure a smooth and fair process for our customers. By making a purchase from Sooq Bazaar, you agree to the terms outlined below.
1. Return Policy for Products
- No returns or exchanges for change of mind.
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Returns are accepted only for defective, damaged, or incorrect items sent by Sooq Bazaar.
- Returned items must be unused, in original packaging, and in resalable condition.
2. General Return Policy
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Contact us within 48 hours of delivery if there is an issue with your order.
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Provide proof (photos or videos) in case of receiving a wrong product, color, or a damaged item.
3. How to Initiate a Return
- Contact our customer service via Email within 48 hours of delivery.
- Provide your order number, reason for return, and photos of the damaged or incorrect item (if applicable).
- Follow the instructions provided by our customer service team for the return process.
4. Refund Policy
- Refunds will be issued via bank transfer.
- Refunds will be processed within 24-48 hours after we receive and inspect the returned item.
- The item will be checked for damage and authenticity before the refund is approved.
5. Return Rejection Policy
We reserve the right to reject return requests if:
- The damage is caused by the customer.
- The item is not in its original condition (used, opened, or altered).
- In case of rejection, the item will be sent back to the customer, and they will be responsible for all delivery charges.
For any return or refund inquiries, please contact our customer support team at sooqbazaar6@gmail.com.
By purchasing from Sooq Bazaar, you acknowledge that you have read, understood, and agreed to our return and refund policy.